Privacy Policy

Privacy Policy

At Indo Sea Shell / PT Caspla Bali, we take your privacy seriously. This privacy policy describes what information we collect from you when you use our website or contact our team, how we use that information, and how we protect it. By using our website, you agree to the terms of this privacy policy.

This privacy policy applies to information collected by this website and explains:

• What personally identifiable information is collected from you through the website.
• How your information is used and with whom it may be shared.
• What choices are available to you regarding the use of your data.
• The security procedures in place to protect the misuse of your information.
• How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

We are the owners of the information collected on this website. We only access or collect information that you voluntarily give us through email, inquiry forms, WhatsApp, newsletter subscription, catalogue requests, order communication, or other direct contact from you.

We use your information to respond to you regarding the reason you contacted us, including product inquiries, wholesale requests, export information, payment confirmation, catalogue requests, shipping support, and customer service.

We will not share your personal information with any third party outside our organization except where necessary to provide our services, such as payment processors, shipping companies, cargo providers, website hosting providers, analytics services, or legal compliance requirements. These service providers are only authorized to use your information to provide the services requested.

We will never share, sell, or rent individual personal information to anyone without permission, unless required by law, regulation, court order, or legal process.

Unless you ask us not to, we may contact you by email or messaging in the future to tell you about catalogue updates, promotions, new products, services, or changes to this privacy policy.

Payment Information

Payments may be processed through secure payment channels or official bank transfer information provided by PT Caspla Bali. We do not request sensitive payment credentials through unsecured channels.

Where third-party payment processors are used, those providers may process payment information under their own security standards and privacy policies. Our access to payment information is limited to what is necessary for order confirmation, refund processing, accounting, or customer support.

Your Access to and Control Over Information

You may opt out of future contacts from us at any time. You may contact us using the email address or phone number provided on our website to request the following:

• See what data we have about you, if any.
• Change or correct any data we have about you.
• Ask us to delete data we have about you, where legally possible.
• Express any concern you have about our use of your data.
• Unsubscribe from newsletter or promotional communication.

Cookies

We may use cookies to track preferences and activity on our website. Cookies are small files stored on your device when you visit a website. We use cookies to personalize your experience, improve website performance, support analytics, and understand how visitors use our website.

You can choose to disable cookies in your web browser, but this may affect your ability to use certain features of our website.

Security

We take precautions to protect your information. When you submit sensitive information through the website, your information is protected online and offline where possible.

Wherever sensitive information is collected, that information should be encrypted and transmitted in a secure way. You can verify secure transmission by looking for “https” at the beginning of the web page address or a lock icon in your browser.

No method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security. However, we take reasonable steps to protect information from misuse, unauthorized access, alteration, or disclosure.

Only employees, contractors, or service providers who need the information to perform a specific job, such as billing, order handling, shipping, customer service, or technical support, are granted access to personally identifiable information.

Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that personal information from a child under 13 has been collected, we will take reasonable steps to delete that information from our systems.

Updates

Our Privacy Policy may change from time to time. All updates will be posted on this page with the latest version replacing the previous policy.

If you feel that we are not abiding by this privacy policy, please contact us immediately.